By 2015, the economic weakness in the larger environment, Foton Cummins made up 28% contrarian impressive record, in addition to high-quality products to get user acceptance, but also the source of Foton Cummins advantage of after-sales service. In recent years, Foton Cummins has been making unremitting efforts to improve the quality of service, and strives to create a whole "heart" service that allows users to be after-sales, worry-free, caring and quality-assured. In order to solve the problem of regional dealers' uneven level of maintenance services for the State Fourth Engine , Futian Cummins has been technically guided by the cycle of knowledge training, skills testing and service competition in the past two years, and has trained a large number of technologies. Backbone and service elites provide more powerful protection for customer service. Among them, Cui Yunfei of Duyun Automobile Repair Factory is an excellent representative. As a maintenance service personnel, Master Cui accumulated a wealth of maintenance experience and solid maintenance techniques, helped countless customers solve driving problems, solve problems for customers, and was well received by everyone. In January 2015, a superpower version of the Jiangsu 430-horsepower vehicle showed insufficient power. Repairs at other service stations failed several times without resolving the problem. This could have ruined the owner and drove the vehicle to Duyun for repair. Cui Yunfei received Customer. Due to the intermittent nature of the fault, it is difficult to find a real vehicle fault and it must be felt during driving. In order to find the fault point more quickly and accurately, Master Cui said nothing on the train to accompany the customer. After a night's follow-up, Master Cui finally confirmed the failure phenomenon, found the point of failure, and successfully solved the vehicle problem. The maintenance of unresolved failures has been repaired by Master Cui. The customer has not been much pleased. He was very satisfied with Cui's service and became an episode at the time. Thinking about customers' urgency is the service concept that Futian Cummins has always advocated. We always focus on customers to truly serve our customers. Master Cui knows this way well, and he also practices the “heart†service through actions. During Cui’s service career, he encountered many cases of clients seeking help late at night and even bad weather for help. However, he never hesitated and he responded positively and quickly. Whether in October 2014, the customer's hazardous chemicals transporter failed, he asked for help in the middle of the night with heavy rain, or in February 2015, due to leakage of antifreeze in the sewage pipe, he had to deal with it overnight. Master Cui never complained, through his superb Technology and attentive service to solve the urgent needs of customers, won the unanimous recognition of customers. Of course, Master Cui is not only passionate about service, but also has excellent service technology. Once there was a Guangzhou customer who had not been effectively solved because of the problem of adding oil to trucks. He made complaints several times. When he arrived in Xingyi, Guizhou, Cui mastered more than 500 kilometers of rescue and solved the problem for 20 minutes, leaving the customer very touched. Not only that, Master Cui also used telephone remote control to help customers solve problems and become the “hero†in the eyes of customers. In fact, in Futian Cummins's system, there are still many excellent service personnel like Cui Master. Futian Cummins also attaches great importance to the maintenance skills and job literacy of service personnel. In addition to carrying out technical elite competitions, it also developed point-to-point dealer training. The route will deliver the latest, most complete, and most practical training knowledge. In this way, full-coverage, all-terrain, all-weather training not only effectively meets the dealer training needs, but also enhances the overall service network capacity and improves the terminal service capabilities. It also improves customer satisfaction. The service is endless, Futian Cummins will have more "Cui Yunfei" to provide meticulous service to customers. OSFE INDUSTRIAL CO.,LTD , https://www.1758cookware.com
Futian Cummins employees Cui Yunfei 
Foton Cummins Receives Customer Banner 
Futian Cummins Cui Yunfei serves clients late at night 
Foton Cummins Service Recognized by Customers 
Futian Cummins employees Cui Yunfei