On September 1, 2016, under the guidance of the General Administration of Quality Supervision, Inspection and Quarantine, the China Quality Promotion Association hosted the second China Quality of Service Conference 2016 in Beijing. During the conference, the Double Star Group won the “China Service Star” Five Star Award. , is the only car aftermarket service company that has won this honor. ”
Double Star Wins "China Service Star" Double Star Wins "China Service Star" Award

It is understood that September is the quality month specified by the state. The award-winning outstanding enterprises of this service conference are evaluated by the China Quality Promotion Association in accordance with the comprehensive results of unannounced visits, customer complaints and satisfaction surveys over the past year, from automobiles, household appliances, and Among the hundreds of service companies participating in the insurance, home improvement and other industries, 12 enterprises were awarded the "China Service Star" 5-star award in multiple dimensions. The Double Star Group won this award, once again highlighting the service areas in the automotive aftermarket. The leader position.

In recent years, it has been awarded the “Outstanding Contribution Award” by China Quality Miles in 2014 and the “Top 500 Asian Brands” by 2015. It has won the “Service Quality Innovation Award” for two consecutive years from 2015 to 2016. The diversified and differentiated service measures have set a good example for the transformation and upgrading of services in the Chinese tire industry, making Binary become a well-known tire brand, service brand and smart equipment brand.

Double Star Service leads, changes quickly, creates new normality of service, and always takes the user as the center, taking advantage of “Internet +”. At the same time, the “Star Monkey Strategy” was promoted throughout the country, from the installation, repair and rescue services of Double Star Tire to the service of breaking the rules and regulations to undertake third-party tires, to the expansion of value-added services after the automobile, and to the socialized roadside assistance. Such business, the service has become more standardized, has been widely acclaimed by the community.

In this regard, some experts believe that whether the Internet industry or the traditional industry, the "car aftermarket" has entered a state of concern, the dual-star from the user interaction to the user experience, transaction, choice of service, in fact door service and service evaluation, to achieve The whole process of closed-loop, really want the user to think, worry about the urgency of the user, to meet the individual needs of users, so that high-quality experience throughout the entire service process, allowing users to enjoy the super-star service enjoyment, I believe the binary in the future of the car after the market competition There will be more exciting performance.

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