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Durable goods manufacturers are often not known for exceptional customer service, even when such service is crucial to their long-term success. This is especially true in the pump industry, where some manufacturers lack the resources or commitment to provide top-tier support. That’s why many businesses turn to trusted pump distributors like Hayes Pump Inc. for reliable parts and expert servicing. At Hayes Pump, we believe that after-sales service is just as important as the product itself. Our dedicated pump parts and service team ensures that customers receive quality components and timely repairs, making it easier for them to maintain efficient pumping systems in municipal, industrial, and commercial settings.
As one of the largest and oldest pump distributors in the Northeast, Hayes Pump plays a key role in connecting manufacturers with end users. We don’t just act as a middleman—we serve as an extension of the manufacturers, helping customers choose the right products for their specific applications. Through regular interactions with clients, we stay informed about market trends and can quickly respond to service needs. This close relationship allows us to offer tailored solutions and ensure that our customers get the most out of their pumping systems.
Our commitment to quality starts with the products we carry. Hayes Pump stocks only the highest-quality pumps and pump parts from leading manufacturers such as ITT Goulds, Sandpiper, Viking, and Gorman Rupp. These components are used in critical applications such as liquid filtration, metering, and transfer. In addition to supplying parts, we have a specialized service department staffed by factory-trained technicians who can handle everything from routine maintenance to complex repairs.
For ITT Goulds pumps, Hayes Pump is an authorized service provider, ensuring that customers receive genuine parts and professional support. We offer a full range of services, including complete maintenance kits, field servicing, in-house rebuilding, and pump maintenance programs. Our technicians also specialize in advanced services like equipment health monitoring and variable speed drive (VSD) systems. With three levels of service, we help customers keep their pumps running at peak performance.
Sandpiper pumps are another key product line we distribute. To support operators, we provide access to a mobile app that helps with part compatibility checks, specifications, maintenance tracking, and video tutorials. A simple scan of the QR code on the pump’s nameplate gives instant access to all necessary information, making maintenance more efficient and user-friendly.
For Viking pumps, we supply original gear reducers, motors, strainers, and other essential parts. Our parts kits allow for quick and complete replacements, reducing downtime and extending the life of the pump. We also offer a variety of motor options and gear reducers, along with instructional videos to assist with repairs.
When it comes to older or obsolete pumps, Hayes Pump goes above and beyond. Through our partnership with ITT’s ProCast® program, we can custom-manufacture replacement parts using 3D printing, CAD modeling, and other advanced techniques. This ensures that even legacy systems can continue to operate efficiently without the need for costly replacements.
Hayes Pump’s repair facility is fully authorized to service equipment from all the manufacturers we represent. Our technicians are highly trained and experienced in troubleshooting and repairing all types of rotating equipment. Whether the work is done in the field or in our workshop, we guarantee high-quality service and adherence to industry standards.
If you're looking for reliable pump parts and expert servicing, contact the pump specialists at Hayes Pump today. We’re here to help you keep your pumping systems running smoothly and efficiently.